Terms of service

You must provide accurate account information, protect credentials, and be legally able to enter this agreement. If you use Cutwords for an organization, you confirm that you can bind that organization. You are responsible for activity performed through your account and for promptly reporting unauthorized access.

Paid plans renew for the billing interval shown at checkout until canceled. Prices, taxes, discounts, trial dates, seat quantities, and the next charge are shown in the billing flow or billing portal. Cancellation stops future renewal and does not retroactively refund service already provided except where required by law.

Failed, disputed, or reversed payments may suspend paid entitlements. Usage limits and plan entitlements follow the active subscription recorded by our billing system.

You retain ownership of content you upload. You grant Cutwords the limited rights needed to store, process, transcode, analyze, and deliver that content at your direction. You must have the rights and permissions needed for uploaded media, voices, likenesses, music, personal data, and instructions.

Do not use Cutwords to violate law or third-party rights, distribute malware, bypass security or usage controls, harass people, create deceptive impersonations, or generate prohibited content. Do not reverse engineer or resell the service except through an agreement that permits it.

AI output can be incomplete or wrong and requires human review before publication or consequential use. You are responsible for prompts, source material, disclosures, clearances, and the final use of generated output. Model and provider availability may change as the service evolves.

AI features use AI credits. Paid plans include a monthly allowance that resets on your billing date each month the subscription stays active, including on annual plans. Free trials include no monthly allowance; it starts with the first payment. Unused monthly credits do not carry over and end when the subscription ends. The Free plan includes no monthly allowance. The current allowances and the credits each action uses are published on the rate card at cutwords.com/docs/ai-credits and may change prospectively.

The cost shown before an action is an estimate; the credits charged reflect the work actually performed. If an action costs more than your remaining balance, the difference is deducted from the next credits you receive, and new AI actions pause until your balance is above zero.

Bonus credits, such as referral, starter, or promotional credits, may require a verified email address, can carry their own expiry shown in Usage, and are used after monthly credits and before purchased credits. AI credits have no cash value, cannot be sold or transferred, and are forfeited when your account is closed.

Purchased credits are delivered immediately, are used after monthly and bonus credits, remain available if you downgrade or cancel, and expire 12 months after purchase. A first purchase requires a verified email address. When you buy credits, you expressly request immediate delivery and acknowledge that you lose the statutory right of withdrawal once they are delivered. We still refund unused purchased credits on request within 14 days of purchase; used credits are non-refundable except where the law requires otherwise. Subscriptions and credits are sold through Polar, our merchant of record, which processes the payment, issues the receipt, and calculates tax; Polar's buyer terms also apply to the payment.

If you turn on auto top-up, you authorize Polar to charge your saved payment method for the credit pack you chose whenever your balance falls below your threshold, up to the monthly limit you set, until you turn it off. A declined charge, or one that needs your verification, turns auto top-up off; after a temporary failure we may retry once.

In a team workspace, AI actions by members use the workspace owner's credits. The owner can see usage by member, set monthly limits for members, and turn AI off for them. We may withhold, reverse, or remove credits obtained through fraud, abuse, error, refunds, or chargebacks, and may pause purchases after repeated declined payments.

We work to keep Cutwords reliable but do not promise uninterrupted availability. We may update features, providers, limits, and interfaces. Material plan or contract changes take effect prospectively with notice where required.

You may stop using the service and cancel paid renewal at any time. We may suspend or terminate access for material breach, unlawful conduct, security risk, or nonpayment. AI credits end with the account; ask for a refund of eligible purchased credits before you close it. Rights and obligations that by nature should survive—including payment, confidentiality, ownership, disclaimers, and liability limits—continue after termination.

To the extent permitted by law, the service is provided as available without implied warranties. Cutwords is not liable for indirect, special, incidental, consequential, or lost-profit damages. Aggregate liability is limited to amounts paid for the service during the twelve months before the claim, unless applicable law requires otherwise.

Questions about these terms can be sent to legal@cutwords.com. Affiliate participation is also governed by the versioned Affiliate Program Terms accepted in the partner portal.